Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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- Pre Sale Questions
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Pre Sale Questions
Our products are shipped from China, 5-8 days worldwide, and 8-16 days in Canada due to customs clearance issues. In addition, due to the current situation, there may be a delay of several days.
If you need a certificate, we can issue it for free, but it will take a longer waiting time.
Also, the certificate needs to be mailed separately from the product, if you don't mind.
At Etoilier if you are not satisfied with your purchase, you have 30 days from receipt of your order to return your product, You only need to pay the domestic postage in your home country, please consult customer service for details.
For exchange, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.The customer service will refund and deduct your return amount.
We accept PayPal and credit card payment methods such as Visa, MasterCard, JCB, American Express, Discover and Diners Club.
Yes, we do. For details, please contact customer service for consultation.
We still provide services on weekends or holidays, but the response may be slower than usual, but we will try to reply to your message as quickly as possible.